CISO Tribune

Vendor comparison · 2 companies

Pentio vs ServiceNow

Pentio is a Toronto team of senior ServiceNow experts that plans, implements and runs the platform for large organizations, from ITSM and Security Operations to Now Assist and AI Agents. ServiceNow sells Security Operations, a product that unifies security, IT, and risk into a single system of action. CISO Tribune files both under Vulnerability management and Incident response and forensics. This page sets the two records side by side: what each sells, where it is based, who owns and funds it, the customers it names and its recent news, each fact numbered to its source.

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  • Pentio
  • ServiceNow
Pentio vs ServiceNow: Products, Customers and Funding Compared
PentioPentio is a Toronto team of senior ServiceNow experts that plans, implements and runs the platform for large organizations, from ITSM and Security Operations to Now Assist and AI Agents.pentio.caServiceNowServiceNow sells Security Operations, a product that unifies security, IT, and risk into a single system of action.servicenow.com
What it sells
  • Pentio UnifAI[2][3][4][8]Pentio UnifAI checks each release before it ships: what it changes, what it would overwrite and which update sets carry risk.
  • Security Incident Response[1][5]Pentio implements Security Incident Response with playbooks, threat intelligence and links to the CMDB.
  • Vulnerability Response[1][5][6]Pentio brings the findings from customer scanners into Vulnerability Response and matches each one to an asset in the CMDB.
  • AI Agents[3][5][7]Pentio builds AI Agents in ServiceNow AI Agent Studio.
  • Now Assist[3][5]Pentio sets up Now Assist in ITSM, CSM and HR.
  • Workflow Data Fabric[5]Pentio sets up Workflow Data Fabric so ServiceNow reads outside data where it is stored.
  • Security Operations[1][2][3]ServiceNow Security Operations unifies security, IT, and risk into a single system of action.
  • Security Incident Response[1][3]Security Incident Response uses AI-assisted playbooks that help contain threats.
  • Unified Security Exposure Management[1][2][3]Unified Security Exposure Management comes as the next evolution of Vulnerability Response.
  • Third-party Risk Management[4]Third-party Risk Management centralizes vendor risk in one system.
  • Identity and Access Security[5]Identity and Access Security addresses risk across human, non-human, and AI agent identities.
  • Super Intelligence Control Tower[6]Super Intelligence Control Tower is a central hub to discover, secure, govern, observe, and measure any AI across an enterprise.
Categories
Headquarters
Not stated on its pagesNot stated on its pages
Founded
Not stated on its pagesNot stated on its pages
Ownership and funding
Not stated on its pagesNot stated on its pages
Named customers
Not stated on its pagesNot stated on its pages
Recent news
Not stated on its pagesNot stated on its pages
G2 and Gartner Peer Insights
  • G2: Not stated on its pages
  • Gartner Peer Insights: Not stated on its pages
  • G2: listed, seen November 10, 2026[9]
  • Gartner Peer Insights: Not stated on its pages
Who it fits
Not written yetFrom its own pages, ServiceNow sells mainly to organizations that run business functions across IT, HR, customer service, finance and procurement, in all industries and business types. Security Incident Response includes handing security incidents off to new analysts, and a view of security and risk metrics that executives can use. ServiceNow describes its platform as the cloud-based foundation for all of its products.
Last verified
November 13, 2026November 5, 2026

Where they overlap

  • Pentio and ServiceNow are both filed under Vulnerability management and Incident response and forensics.

Where they differ, field by field

  • Pentio's primary category is Security resellers and integrators; ServiceNow's is GRC and integrated risk platforms.
  • Pentio lists Pentio UnifAI, Security Incident Response, Vulnerability Response, AI Agents, Now Assist and 1 more. ServiceNow lists Security Operations, Security Incident Response, Unified Security Exposure Management, Third-party Risk Management, Identity and Access Security and 1 more.

What it sells: Pentio

What Pentio UnifAI does[2][3][4][8]
UnifAI simulates a promotion in read-only mode and shows what the release would create or overwrite on the target instance. UnifAI checks each update set for risky code and scope problems before it ships. UnifAI runs as a web portal and connects to ServiceNow instances through OAuth.

What it sells: ServiceNow

What Security Operations does[1][2][3]
Security Operations consolidates signals from any SIEM, EDR, TIP, scanner, or cloud and maps them to the CMDB for business context. Security Operations applies threat intel and AI to prioritize and act.
What Security Incident Response does[1][3]
Security Incident Response triggers automated containment and remediation tasks across security and IT tools. Security Incident Response coordinates major security incidents in a dedicated workspace with task tracking, integrated collaboration, and executive status reporting.
What Unified Security Exposure Management does[1][2][3]
Unified Security Exposure Management consolidates findings from scanners, cloud, containers, and code into one workflow. Unified Security Exposure Management maps issues to the CMDB for context, prioritizes risks using threat intelligence and AI scoring, and automates remediation.
What Third-party Risk Management does[4]
Third-party Risk Management automates assessments, monitors vendor changes, and routes remediation tasks to the right teams to manage risk consistently across suppliers. Third-party Risk Management centralizes issue tracking across all vendors and automates escalation workflows.
What Identity and Access Security does[5]
Identity and Access Security examines users, groups, roles, and policies to uncover the actual permissions each identity has for specific resources across cloud, SaaS, and on-premises systems. Identity and Access Security discovers non-human identities, maps permissions and blast radius, assigns owners, and reduces sprawl.
What Super Intelligence Control Tower does[6]
Super Intelligence Control Tower auto-discovers agents, models, copilots, MCP servers, and datasets across an enterprise and displays them in a unified inventory tied to the CMDB. Super Intelligence Control Tower tracks AI identity and access, blocks prompt injections, and includes a kill switch to stop an AI agent.

Questions about Pentio and ServiceNow

What do Pentio and ServiceNow sell?
Pentio sells Pentio UnifAI, Security Incident Response, Vulnerability Response, AI Agents, Now Assist and 1 more. ServiceNow sells Security Operations, Security Incident Response, Unified Security Exposure Management, Third-party Risk Management, Identity and Access Security and 1 more.
Are Pentio and ServiceNow in the same category?
They share Vulnerability management and Incident response and forensics. Pentio's primary category is Security resellers and integrators and ServiceNow's is GRC and integrated risk platforms.
Who are Pentio and ServiceNow sold to?
From its own pages, ServiceNow sells mainly to organizations that run business functions across IT, HR, customer service, finance and procurement, in all industries and business types.

About Pentio

Pentio is a Toronto team of senior ServiceNow experts that plans, implements and runs the platform for large organizations, from ITSM and Security Operations to Now Assist and AI Agents. Pentio builds Pentio UnifAI for the teams who release on the platform. Pentio builds Pentio UnifAI and connectors for ServiceNow.[4]

Pentio consultants are based in Canada and work in North American time zones. The certified ServiceNow experts who scope a Pentio engagement build it and support it after go-live. Pentio certified architects assess the customer business and ServiceNow platform, then build a maturity roadmap. Pentio assigns an experienced project team matched to the applications in scope, from ITSM, ITOM and Security Operations to CSM, SPM, Now Assist and AI Agents. Pentio delivers new modules, migrations from other tools and integrations. Pentio supports the platform after go-live, runs the upgrades and checks each release before it ships.[4][5]

For security teams, Pentio implements Security Incident Response with playbooks, threat intelligence and links to the CMDB, so analysts triage, contain and close incidents in ServiceNow. Pentio brings the findings from customer scanners into Vulnerability Response, matches each one to an asset in the CMDB and prioritizes it by business criticality. Pentio used the CMDB for asset correlation in that project, prioritizing findings based on business criticality. Pentio implemented automated correlation, deduplication and risk scoring logic in that project. Pentio created custom dashboards and executive-level reports showing vulnerability KPIs by team, tool, asset and risk severity.[1][5][6]

Pentio builds integrations that bring events, findings and records into ServiceNow and start the next step there automatically. A financial payments company integrated Dynatrace with ServiceNow to prioritize and automate the remediation actions of application defects and anomalies.[5][7]

Pentio covers further ServiceNow applications. Pentio sets up Now Assist in ITSM, CSM and HR so it summarizes cases, drafts replies and answers questions from the knowledge base. Pentio builds AI Agents in ServiceNow AI Agent Studio that take in common requests, collect the details and resolve the common ones. A national telco built and deployed a set of AI Agents to handle support inquiries from its retail store locations across the country. Pentio implements incident, problem, change and request management, the Employee Service Portal, and asset management. Pentio builds the CMDB, Discovery and service maps, so each team sees what a change affects before it goes live. Pentio implements Customer Service Management with a customer portal, case routing and links to the teams that fix the issue. Pentio implements Strategic Portfolio Management, so teams plan and track demand, projects and resources in ServiceNow. Pentio sets up Workflow Data Fabric so ServiceNow reads outside data where it is stored, through Zero Copy connectors and Integration Hub. Pentio takes the platform back to its out-of-the-box configuration, module by module.[5][7]

Pentio UnifAI checks each release before it ships: what it changes, what it would overwrite and which update sets carry risk. UnifAI simulates a promotion in read-only mode and shows what the release would create or overwrite on the target instance. UnifAI compares update sets and applications across instances to see where they differ. UnifAI checks each update set for risky code and scope problems before it ships. UnifAI lists the findings for each CI, such as no environment, no owner or orphan CIs, and helps the team fix them. UnifAI runs as a web portal and connects to ServiceNow instances through OAuth.[2][8]

Leo is the AI agent in Pentio UnifAI. In Guru mode, Leo answers ServiceNow product and architecture questions and drafts the project documents. In Build mode, Leo turns a requirement into tested work on a development instance the customer designates, never in production. Leo drafts each deliverable and hands it back as a Word or Excel file.[8]

Pentio says it works with telecom, financial services, insurance, retail and manufacturing companies. A global insurance company built end-to-end service dependency maps for its mission critical services and applications.[5][6][7]

Pentio on the record

Sources

Pentio full record

  1. [1]ServicesPentio · pentio.ca · undated page, accessed November 13, 2026 · Tier A
  2. [2]pentio.caPentio · pentio.ca · undated page, accessed November 13, 2026 · Tier A
  3. [3]Pentio | ServiceNow experts, TorontoPentio · undated page, accessed November 13, 2026 · Tier A
  4. [4]About | PentioPentio · undated page, accessed November 13, 2026 · Tier A
  5. [5]Services | PentioPentio · undated page, accessed November 13, 2026 · Tier A
  6. [6]Fortifying the Enterprise: A Security Transformation with ServiceNow Vulnerability Response | PentioPentio · undated page, accessed November 13, 2026 · Tier A
  7. [7]Case Studies | PentioPentio · undated page, accessed November 13, 2026 · Tier A
  8. [8]Products | PentioPentio · undated page, accessed November 13, 2026 · Tier A
  9. [9]Next-Level IT: Pentio Leads a Strategic Revamp in Financial Services | PentioPentio · undated page, accessed November 13, 2026 · Tier A

ServiceNow full record

  1. [1]servicenow.comServiceNow · servicenow.com · undated page, accessed November 5, 2026 · Tier A
  2. [2]Vulnerability Response – Threat Intelligence - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  3. [3]Security Incident Response Pricing - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  4. [4]Third-Party Risk Management – ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  5. [5]Identity and Access Security | Risk Management - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  6. [6]Super Intelligence Control Tower - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  7. [7]IT Asset Management - ITAM - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  8. [8]Resource Management - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  9. [9]ServiceNow IT Service Management Reviews 2026G2 · undated page, accessed November 10, 2026 · Tier C

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