MetricStream vs ServiceNow

About ServiceNow

ServiceNow sells Security Operations, a product that unifies security, IT, and risk into a single system of action. ServiceNow Security Operations consolidates signals from any SIEM, EDR, TIP, scanner, or cloud, maps them to the CMDB for business context, and applies threat intel and AI to prioritize and act. ServiceNow Unified Security Exposure Management, shortened to USEM, comes as the next evolution of Vulnerability Response. Unified Security Exposure Management consolidates findings from scanners, cloud, containers, and code into one workflow and maps issues to the CMDB for context. Unified Security Exposure Management prioritizes risks using threat intelligence and AI scoring and automates remediation. Unified Security Exposure Management routes high-priority vulnerabilities directly to IT, dev, and cloud teams with the asset context and workflows needed to fix them. Application Vulnerability Response aligns security and development teams on the same data. Unified Security Exposure Management lets security and cloud teams work from a single system rather than chasing alerts across multiple consoles.^[1][2][7]

Security Incident Response establishes a single system of record for security operations with consistent, accountable triage and AI-driven insights. ServiceNow describes correlation of assets, users, and observables across Security Incident Response, Unified Security Exposure Management, and IT Service Management.^[1][3]

Security Incident Response triggers automated containment and remediation tasks across security and IT tools. Security Incident Response centralizes data loss prevention incidents from multiple sources, automates assignment and escalation, and tracks policy violations with full audit trails. Security Incident Response coordinates major security incidents in a dedicated workspace with task tracking, integrated collaboration, and executive status reporting. Security Incident Response includes dynamic adjustment of playbooks based on the specific details of the security incident. Security Incident Response includes a unified view of security and risk metrics across SecOps and Integrated Risk Management, so executives can benchmark posture and guide decisions.^[3]

Third-party Risk Management centralizes vendor risk in one system. Third-party Risk Management automates assessments, monitors vendor changes, and routes remediation tasks to the right teams to manage risk consistently across suppliers. Third-party Risk Management includes creating and tracking assessments with pre-built, configurable templates, and aligning to global frameworks. Third-party Risk Management collects evidence automatically with templates and ready-to-use content. Third-party Risk Management centralizes issue tracking across all vendors and automates escalation workflows. Third-party Risk Management lets users communicate with vendors through a single secure portal.^[4]

Identity and Access Security examines users, groups, roles, and policies to uncover the actual permissions each identity has for specific resources across cloud, SaaS, and on-premises systems. Identity and Access Security maps effective permissions across cloud, SaaS, and on-premises systems to guide automated remediation. Identity and Access Security detects risky access, dormant accounts, and toxic permissions with scoring and automated remediation. Identity and Access Security discovers non-human identities, maps permissions and blast radius, assigns owners, and reduces sprawl. Identity and Access Security identifies AI agents, maps effective access and blast radius, assigns owners, and enforces least privilege.^[5]

ServiceNow Super Intelligence Control Tower gives a central hub to discover, secure, govern, observe, and measure any AI across an enterprise. Super Intelligence Control Tower auto-discovers agents, models, copilots, MCP servers, and datasets across an enterprise and displays them in a unified inventory tied to the CMDB for business context. Super Intelligence Control Tower tracks AI identity and access, blocks prompt injections, and includes a kill switch to stop an AI agent. Every AI agent, native or third-party, gets a signed document confirming its identity and defining what it is allowed to do, scoped to the business context. Super Intelligence Control Tower provides compliance gates that are flexible, automated, auditable, and traceable. Super Intelligence Control Tower has out-of-the-box governance workflows and content packs for EU AI Act, NIST AI RMF, and state regulations such as the California AI Transparency Act. Super Intelligence Control Tower is used to evaluate the ROI of every AI asset in an inventory.^[6]

The ServiceNow AI Platform is the cloud-based foundation for all ServiceNow products. The ServiceNow AI Platform connects and automates business workflows across the enterprise using one architecture, one data model, and a collection of AI capabilities, business applications, and low-code/no code development tools. The ServiceNow Platform and its native workflows serve all business functions, from IT to HR to customer service, finance and procurement, across all industries and business types. ServiceNow AI Agents are powered by the ServiceNow AI Platform and automate workflows across IT, HR, CRM, and more.^{[1][3][4][5][7][8]}