CISO Tribune

Vendor comparison · 2 companies

Pentio vs Proficio

Pentio is a Toronto team of senior ServiceNow experts that plans, implements and runs the platform for large organizations, from ITSM and Security Operations to Now Assist and AI Agents. Proficio sells managed detection and response (MDR) services. CISO Tribune files both under Vulnerability management. This page sets the two records side by side: what each sells, where it is based, who owns and funds it, the customers it names and its recent news, each fact numbered to its source.

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  • Pentio
  • Proficio
Pentio vs Proficio: Products, Customers and Funding Compared
PentioPentio is a Toronto team of senior ServiceNow experts that plans, implements and runs the platform for large organizations, from ITSM and Security Operations to Now Assist and AI Agents.pentio.caProficioProficio sells managed detection and response (MDR) services.proficio.com
What it sells
  • Pentio UnifAI[2][3][4][8]Pentio UnifAI checks each release before it ships: what it changes, what it would overwrite and which update sets carry risk.
  • Security Incident Response[1][5]Pentio implements Security Incident Response with playbooks, threat intelligence and links to the CMDB.
  • Vulnerability Response[1][5][6]Pentio brings the findings from customer scanners into Vulnerability Response and matches each one to an asset in the CMDB.
  • AI Agents[3][5][7]Pentio builds AI Agents in ServiceNow AI Agent Studio.
  • Now Assist[3][5]Pentio sets up Now Assist in ITSM, CSM and HR.
  • Workflow Data Fabric[5]Pentio sets up Workflow Data Fabric so ServiceNow reads outside data where it is stored.
  • ProSOC MDR[1][4][6][7][8][9][14]24/7 monitoring and SOC-as-a-Service powered by the Proficio-hosted SIEM.
  • ProSOC MDR for Microsoft[1][9]Managed detection and response integrated with Microsoft Sentinel SIEM.
  • Active Defense Response[1][4][6]Response-as-a-service that uses SOAR capabilities to automate threat responses.
  • Cyber Exposure Monitoring[4][7]Continuous external threat monitoring for exposed data and Dark Web leaks.
  • Risk Based Vulnerability Management[1]Identifies and prioritizes vulnerabilities and offers a risk score.
Categories
Headquarters
Not stated on its pagesNot stated on its pages
Founded
Not stated on its pages2010[2][3]
Ownership and funding
Not stated on its pagesNot stated on its pages
Named customers
Not stated on its pagesNot stated on its pages
Recent news
Not stated on its pagesNot stated on its pages
G2 and Gartner Peer Insights
  • G2: Not stated on its pages
  • Gartner Peer Insights: Not stated on its pages
  • G2: Not stated on its pages
  • Gartner Peer Insights: Not stated on its pages
Who it fits
Not written yetNot written yet
Last verified
November 13, 2026November 6, 2026

Where they overlap

  • Pentio and Proficio are both filed under Vulnerability management.

Where they differ, field by field

  • Pentio's primary category is Security resellers and integrators; Proficio's is MDR and managed SOC.
  • Pentio is also filed under Incident response and forensics. Proficio is also filed under SIEM and Breach simulation and automated pen-testing.
  • Pentio lists Pentio UnifAI, Security Incident Response, Vulnerability Response, AI Agents, Now Assist and 1 more. Proficio lists ProSOC MDR, ProSOC MDR for Microsoft, Active Defense Response, Cyber Exposure Monitoring and Risk Based Vulnerability Management.
  • Proficio was founded in 2010.

What it sells: Pentio

What Pentio UnifAI does[2][3][4][8]
UnifAI simulates a promotion in read-only mode and shows what the release would create or overwrite on the target instance. UnifAI checks each update set for risky code and scope problems before it ships. UnifAI runs as a web portal and connects to ServiceNow instances through OAuth.

What it sells: Proficio

What ProSOC MDR does[1][4][6][7][8][9][14]
ProSOC MDR offers continuous security monitoring, advanced threat detection, automated response-as-a-service, risk-based vulnerability management and Dark Web monitoring. The Proficio-hosted SIEM generates security alerts based on Proficio Content from client security logs and events. Proficio forwards valid threats or risks to the client with summarized guided remediation.
What ProSOC MDR for Microsoft does[1][9]
ProSOC MDR for Microsoft Sentinel offers 24/7 monitoring, automated threat response and managed SIEM services. ProSOC MDR provides expert configuration, access to 300+ threat detection use cases and the Threat Intelligence Profiler for Microsoft Sentinel deployment.
What Active Defense Response does[1][4][6]
Active Defense for Endpoint isolates devices from the network, blocks malicious processes and removes artifacts. Proficio offers the option of automating the response to high priority threats by adding Active Defense Response to a ProSOC MDR service.
What Risk Based Vulnerability Management does[1]
Proficio Risk-Based Vulnerability Management identifies vulnerabilities, prioritizes them for resolution and offers a risk score benchmarked against similar companies in the healthcare industry. Proficio Risk-Based Vulnerability Management helps fulfill PCI requirements by identifying vulnerabilities and applying patches based on risk ranking. ProSOC MDR with Risk-based Vulnerability Management prioritizes vulnerabilities based on exploit risk in hospitality, asset criticality and known activity.

Questions about Pentio and Proficio

What do Pentio and Proficio sell?
Pentio sells Pentio UnifAI, Security Incident Response, Vulnerability Response, AI Agents, Now Assist and 1 more. Proficio sells ProSOC MDR, ProSOC MDR for Microsoft, Active Defense Response, Cyber Exposure Monitoring and Risk Based Vulnerability Management.
Are Pentio and Proficio in the same category?
They share Vulnerability management. Pentio's primary category is Security resellers and integrators and Proficio's is MDR and managed SOC.
When were Pentio and Proficio founded?
Proficio was founded in 2010.

About Pentio

Pentio is a Toronto team of senior ServiceNow experts that plans, implements and runs the platform for large organizations, from ITSM and Security Operations to Now Assist and AI Agents. Pentio builds Pentio UnifAI for the teams who release on the platform. Pentio builds Pentio UnifAI and connectors for ServiceNow.[4]

Pentio consultants are based in Canada and work in North American time zones. The certified ServiceNow experts who scope a Pentio engagement build it and support it after go-live. Pentio certified architects assess the customer business and ServiceNow platform, then build a maturity roadmap. Pentio assigns an experienced project team matched to the applications in scope, from ITSM, ITOM and Security Operations to CSM, SPM, Now Assist and AI Agents. Pentio delivers new modules, migrations from other tools and integrations. Pentio supports the platform after go-live, runs the upgrades and checks each release before it ships.[4][5]

For security teams, Pentio implements Security Incident Response with playbooks, threat intelligence and links to the CMDB, so analysts triage, contain and close incidents in ServiceNow. Pentio brings the findings from customer scanners into Vulnerability Response, matches each one to an asset in the CMDB and prioritizes it by business criticality. Pentio used the CMDB for asset correlation in that project, prioritizing findings based on business criticality. Pentio implemented automated correlation, deduplication and risk scoring logic in that project. Pentio created custom dashboards and executive-level reports showing vulnerability KPIs by team, tool, asset and risk severity.[1][5][6]

Pentio builds integrations that bring events, findings and records into ServiceNow and start the next step there automatically. A financial payments company integrated Dynatrace with ServiceNow to prioritize and automate the remediation actions of application defects and anomalies.[5][7]

Pentio covers further ServiceNow applications. Pentio sets up Now Assist in ITSM, CSM and HR so it summarizes cases, drafts replies and answers questions from the knowledge base. Pentio builds AI Agents in ServiceNow AI Agent Studio that take in common requests, collect the details and resolve the common ones. A national telco built and deployed a set of AI Agents to handle support inquiries from its retail store locations across the country. Pentio implements incident, problem, change and request management, the Employee Service Portal, and asset management. Pentio builds the CMDB, Discovery and service maps, so each team sees what a change affects before it goes live. Pentio implements Customer Service Management with a customer portal, case routing and links to the teams that fix the issue. Pentio implements Strategic Portfolio Management, so teams plan and track demand, projects and resources in ServiceNow. Pentio sets up Workflow Data Fabric so ServiceNow reads outside data where it is stored, through Zero Copy connectors and Integration Hub. Pentio takes the platform back to its out-of-the-box configuration, module by module.[5][7]

Pentio UnifAI checks each release before it ships: what it changes, what it would overwrite and which update sets carry risk. UnifAI simulates a promotion in read-only mode and shows what the release would create or overwrite on the target instance. UnifAI compares update sets and applications across instances to see where they differ. UnifAI checks each update set for risky code and scope problems before it ships. UnifAI lists the findings for each CI, such as no environment, no owner or orphan CIs, and helps the team fix them. UnifAI runs as a web portal and connects to ServiceNow instances through OAuth.[2][8]

Leo is the AI agent in Pentio UnifAI. In Guru mode, Leo answers ServiceNow product and architecture questions and drafts the project documents. In Build mode, Leo turns a requirement into tested work on a development instance the customer designates, never in production. Leo drafts each deliverable and hands it back as a Word or Excel file.[8]

Pentio says it works with telecom, financial services, insurance, retail and manufacturing companies. A global insurance company built end-to-end service dependency maps for its mission critical services and applications.[5][6][7]

Pentio on the record

Sources

Pentio full record

  1. [1]ServicesPentio · pentio.ca · undated page, accessed November 13, 2026 · Tier A
  2. [2]pentio.caPentio · pentio.ca · undated page, accessed November 13, 2026 · Tier A
  3. [3]Pentio | ServiceNow experts, TorontoPentio · undated page, accessed November 13, 2026 · Tier A
  4. [4]About | PentioPentio · undated page, accessed November 13, 2026 · Tier A
  5. [5]Services | PentioPentio · undated page, accessed November 13, 2026 · Tier A
  6. [6]Fortifying the Enterprise: A Security Transformation with ServiceNow Vulnerability Response | PentioPentio · undated page, accessed November 13, 2026 · Tier A
  7. [7]Case Studies | PentioPentio · undated page, accessed November 13, 2026 · Tier A
  8. [8]Products | PentioPentio · undated page, accessed November 13, 2026 · Tier A
  9. [9]Next-Level IT: Pentio Leads a Strategic Revamp in Financial Services | PentioPentio · undated page, accessed November 13, 2026 · Tier A

Proficio full record

  1. [1]proficio.comProficio · proficio.com · undated page, accessed November 6, 2026 · Tier A
  2. [2]About usProficio · proficio.com · undated page, accessed November 6, 2026 · Tier A
  3. [3]Proficio named soc team of the yearProficio · proficio.com · published February 3, 2022 · Tier A
  4. [4]Next-Gen MDR & Agentic AI SOC Services | ProficioProficio · undated page, accessed November 10, 2026 · Tier A
  5. [5]Agentic AI SOC | Proficio – AI-Powered Managed Detection & ResponseProficio · undated page, accessed November 10, 2026 · Tier A
  6. [6]ProSOC XDR: SOC-as-a-Service powered by a fully-hosted SIEMProficio · undated page, accessed November 10, 2026 · Tier A
  7. [7]Safeguard Hospitality Data with ProSOC® MDRProficio · undated page, accessed November 10, 2026 · Tier A
  8. [8]ProSOC MDR: Proactive defense against cyber threats in the healthcare sectorProficio · undated page, accessed November 10, 2026 · Tier A
  9. [9]ProSOC® MDR for Microsoft Sentinel | 24/7 Threat Detection & ResponseProficio · undated page, accessed November 10, 2026 · Tier A
  10. [10]Resolve Endpoint Security Challenges with Proficio® ProSOC MDRProficio · undated page, accessed November 10, 2026 · Tier A
  11. [11]ProSOC MDR Services for Law Firms and Corporate Legal DepartmentsProficio · undated page, accessed November 10, 2026 · Tier A
  12. [12]ProSOC® MDR for Financial Services: Cybersecurity and Ransomware ProtectionProficio · undated page, accessed November 10, 2026 · Tier A
  13. [13]ProSOC® MDR Services: Cybersecurity for Manufacturing - Ransomware Protection & Active DefenseProficio · undated page, accessed November 10, 2026 · Tier A
  14. [14]Proficio Cybersecurity Solutions | Protecting Your Business from Cyber ThreatsProficio · undated page, accessed November 10, 2026 · Tier A
  15. [15]Strengthen Compliance Efforts with Expert MDR Services | ProficioProficio · undated page, accessed November 10, 2026 · Tier A

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