CISO Tribune

Vendor comparison · 2 companies

Rapid7 vs ServiceNow

Rapid7 sells the Command Platform, which runs cloud security, SIEM, application security, vulnerability management, automation and attack surface management solutions, along with managed services offerings built on these solutions. ServiceNow sells Security Operations, a product that unifies security, IT, and risk into a single system of action. CISO Tribune files both under Vulnerability management. This page sets the two records side by side: what each sells, where it is based, who owns and funds it, the customers it names and its recent news, each fact numbered to its source.

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  • Rapid7
  • ServiceNow
Rapid7 vs ServiceNow: Products, Customers and Funding Compared
Rapid7Rapid7 sells the Command Platform, which runs cloud security, SIEM, application security, vulnerability management, automation and attack surface management solutions, along with managed services offerings built on these solutions.rapid7.comServiceNowServiceNow sells Security Operations, a product that unifies security, IT, and risk into a single system of action.servicenow.com
What it sells
  • Vulnerability Management[3][4][6]Helps customers understand risk across hybrid environments and prioritize remediation.
  • Threat Command[7]Monitors the clear, deep, and dark web to identify risks before they become attacks.
  • Metasploit[9][10][11]Validates vulnerabilities and enables phishing and broader social engineering.
  • Security Operations[1][2][3]ServiceNow Security Operations unifies security, IT, and risk into a single system of action.
  • Security Incident Response[1][3]Security Incident Response uses AI-assisted playbooks that help contain threats.
  • Unified Security Exposure Management[1][2][3]Unified Security Exposure Management comes as the next evolution of Vulnerability Response.
  • Third-party Risk Management[4]Third-party Risk Management centralizes vendor risk in one system.
  • Identity and Access Security[5]Identity and Access Security addresses risk across human, non-human, and AI agent identities.
  • Super Intelligence Control Tower[6]Super Intelligence Control Tower is a central hub to discover, secure, govern, observe, and measure any AI across an enterprise.
Categories
Headquarters
Not stated on its pagesNot stated on its pages
Founded
Not stated on its pagesNot stated on its pages
Ownership and funding
Not stated on its pagesNot stated on its pages
Named customers
Not stated on its pagesNot stated on its pages
Recent news
Not stated on its pagesNot stated on its pages
G2 and Gartner Peer Insights
  • G2: listed, seen November 10, 2026[14]
  • Gartner Peer Insights: Not stated on its pages
  • G2: listed, seen November 10, 2026[9]
  • Gartner Peer Insights: Not stated on its pages
Who it fits
Rapid7 offers vulnerability management for hybrid environments and cloud security for multi-cloud environments. Rapid7 provides clear, deep and dark web monitoring for threats to an organization, its employees and its customers. Rapid7 states that it has customers around the world.From its own pages, ServiceNow sells mainly to organizations that run business functions across IT, HR, customer service, finance and procurement, in all industries and business types. Security Incident Response includes handing security incidents off to new analysts, and a view of security and risk metrics that executives can use. ServiceNow describes its platform as the cloud-based foundation for all of its products.
Last verified
November 6, 2026November 5, 2026

Where they overlap

  • Rapid7 and ServiceNow are both filed under Vulnerability management.

Where they differ, field by field

  • Rapid7's primary category is Vulnerability management; ServiceNow's is GRC and integrated risk platforms.
  • Rapid7 is also filed under External attack surface management, SIEM and MDR and managed SOC. ServiceNow is also filed under Incident response and forensics.
  • Rapid7 lists Vulnerability Management, Threat Command and Metasploit. ServiceNow lists Security Operations, Security Incident Response, Unified Security Exposure Management, Third-party Risk Management, Identity and Access Security and 1 more.

What it sells: Rapid7

What Vulnerability Management does[3][4][6]
Vulnerability management uses agent-based and network scanning across hybrid environments. Remediation is prioritized according to targets that attract attackers the most.
What Threat Command does[7]
Threat Command takes on takedown management for organizations. A dynamic asset mapping framework tracks a customer's evolving digital footprint.

What it sells: ServiceNow

What Security Operations does[1][2][3]
Security Operations consolidates signals from any SIEM, EDR, TIP, scanner, or cloud and maps them to the CMDB for business context. Security Operations applies threat intel and AI to prioritize and act.
What Security Incident Response does[1][3]
Security Incident Response triggers automated containment and remediation tasks across security and IT tools. Security Incident Response coordinates major security incidents in a dedicated workspace with task tracking, integrated collaboration, and executive status reporting.
What Unified Security Exposure Management does[1][2][3]
Unified Security Exposure Management consolidates findings from scanners, cloud, containers, and code into one workflow. Unified Security Exposure Management maps issues to the CMDB for context, prioritizes risks using threat intelligence and AI scoring, and automates remediation.
What Third-party Risk Management does[4]
Third-party Risk Management automates assessments, monitors vendor changes, and routes remediation tasks to the right teams to manage risk consistently across suppliers. Third-party Risk Management centralizes issue tracking across all vendors and automates escalation workflows.
What Identity and Access Security does[5]
Identity and Access Security examines users, groups, roles, and policies to uncover the actual permissions each identity has for specific resources across cloud, SaaS, and on-premises systems. Identity and Access Security discovers non-human identities, maps permissions and blast radius, assigns owners, and reduces sprawl.
What Super Intelligence Control Tower does[6]
Super Intelligence Control Tower auto-discovers agents, models, copilots, MCP servers, and datasets across an enterprise and displays them in a unified inventory tied to the CMDB. Super Intelligence Control Tower tracks AI identity and access, blocks prompt injections, and includes a kill switch to stop an AI agent.

Questions about Rapid7 and ServiceNow

What do Rapid7 and ServiceNow sell?
Rapid7 sells Vulnerability Management, Threat Command and Metasploit. ServiceNow sells Security Operations, Security Incident Response, Unified Security Exposure Management, Third-party Risk Management, Identity and Access Security and 1 more.
Are Rapid7 and ServiceNow in the same category?
They share Vulnerability management. Rapid7's primary category is Vulnerability management and ServiceNow's is GRC and integrated risk platforms.
Who are Rapid7 and ServiceNow sold to?
Rapid7 offers vulnerability management for hybrid environments and cloud security for multi-cloud environments. From its own pages, ServiceNow sells mainly to organizations that run business functions across IT, HR, customer service, finance and procurement, in all industries and business types.

About Rapid7

Rapid7 sells the Command Platform, which runs cloud security, SIEM, application security, vulnerability management, automation and attack surface management solutions, along with managed services offerings built on these solutions. Rapid7 provides Managed Vulnerability Management, Managed Threat Complete and Managed Detection & Response. Rapid7 offers 24x7 XDR monitoring, remediation and DFIR from experts who extend a customer's team. Rapid7 Insight products can be used individually or together for a tailored security solution.[1][3][4][5]

Rapid7 exposure management provides continuous assessment of an attack surface to validate vulnerabilities and policy gaps. Rapid7 attack surface management gives a unified view of assets across a digital estate, with native and third-party enrichment. Rapid7 attack surface management discovers unknown internet-facing and internal assets and uncovers shadow IT and coverage gaps. Rapid7 uses that asset context in Exposure Command to prioritize what attackers can reach. Rapid7 attack surface management includes external scans that detect and validate exposures while highlighting high-risk areas. Rapid7 continuous monitoring and discovery cover internal and external asset inventories. Rapid7 offers multi-cloud and container security for AWS, Azure, GCP and K8s. Rapid7 offers application and API security testing covering DAST, API and LLM.[4][6]

Rapid7 vulnerability management uses agent-based and network scanning across hybrid environments. Rapid7 cloud security addresses multi-cloud environments and provides cloud risk monitoring and detection. Rapid7 threat intelligence includes mapping capabilities for discovering and remediating external threats. Rapid7 Intelligence curates emergent threat response, proprietary intelligence, research and adversary insights that are deployed across Rapid7 solutions and services.[4][6]

Threat Command monitors the clear, deep, and dark web to identify risks before they become attacks. Rapid7 provides proactive clear, deep and dark web monitoring for threats to an organization, its employees and its customers. Rapid7 offers a dynamic asset mapping framework that tracks a customer's evolving digital footprint and identifies new potential attack vectors. Threat Command takes on takedown management for organizations. A dedicated Rapid7 team gathers prerequisites, accelerates requests and streamlines workflows with a customer's legal team.[7]

Rapid7 offers technology and service add-ons that extend MDR capabilities. Rapid7 offers expert threat detection coverage to identify early threat signals across the clear, deep and dark web. Rapid7 MDR pricing is based on the number of endpoints, servers and networks protected, and not on data volume ingested into its SIEM or the number of incidents requiring response.[8]

Rapid7 penetration testing services simulate real-world attacks to assess, evaluate and identify security weaknesses in an organization's people, processes and technology. Rapid7 testers inspect networks, applications, devices and/or people to demonstrate the security level of key systems and infrastructure. Rapid7 penetration testing engagements identify flaws that may violate compliance provisions or regulations. Rapid7 penetration testers contribute directly to the Metasploit Project. Rapid7 consultants spend up to 20% of bench time focused on attacker research and skill development. Rapid7 offers continuous red team operations to validate external attack surface exposures and test defenses. Metasploit validates vulnerabilities and enables phishing and broader social engineering. Rapid7 typically publishes advisories on newly discovered vulnerabilities approximately 60 days after its initial attempts at private disclosure.[9][10][11]

Rapid7 is a publicly traded company and undergoes SOX audits annually. Rapid7 undergoes a SOC 2 Type II audit annually to ensure the effectiveness of controls relevant to security. Rapid7's ISMS is ISO 27001 certified and was audited by Schellman. Rapid7's AIMS is ISO/IEC 42001 certified in the role of an AI provider. Rapid7 has completed an Information Security Registered Assessors Program (IRAP) assessment to PROTECTED Level for several Insight Platform solutions. Rapid7 undergoes an annual, independent technical assessment by an accredited assessor to hold Cyber Essentials Plus certification. Rapid7 hosts its Insight cloud infrastructure in AWS. Rapid7 participates in and has certified compliance with the EU-U.S. Data Privacy Framework, Swiss-U.S. Data Privacy Framework, and UK Extension to the EU-U.S. Data Privacy Framework.[4][8][11]

Rapid7 on the record

Sources

Rapid7 full record

  1. [1]rapid7.comRapid7 · rapid7.com · undated page, accessed November 6, 2026 · Tier A
  2. [2]Business supportRapid7 · careers.rapid7.com · undated page, accessed November 6, 2026 · Tier A
  3. [3]PHP CVE-2026-109618 and CVE-2026-109619: Rapid7 StatementRapid7 · undated page, accessed November 10, 2026 · Tier A
  4. [4]Rapid7 Managed Cybersecurity: Outpace AttackersRapid7 · undated page, accessed November 10, 2026 · Tier A
  5. [5]Rapid7 Product PricingRapid7 · undated page, accessed November 10, 2026 · Tier A
  6. [6]Surface Command | Attack Surface Management | Rapid7Rapid7 · undated page, accessed November 10, 2026 · Tier A
  7. [7]Threat Command: Digital Risk Protection - Rapid7Rapid7 · undated page, accessed November 10, 2026 · Tier A
  8. [8]Rapid7 MDR Pricing | Managed Threat CompleteRapid7 · undated page, accessed November 10, 2026 · Tier A
  9. [9]Penetration Testing Services | Rapid7Rapid7 · undated page, accessed November 10, 2026 · Tier A
  10. [10]Penetration Testing Tools and Services - Rapid7Rapid7 · undated page, accessed November 10, 2026 · Tier A
  11. [11]Metasploit Editions: Network Pen Testing Tool - Rapid7Rapid7 · undated page, accessed November 10, 2026 · Tier A
  12. [12]Coordinated Vulnerability Disclosure (CVD) Policy - Rapid7Rapid7 · undated page, accessed November 10, 2026 · Tier A
  13. [13]Compliance - Rapid7Rapid7 · undated page, accessed November 10, 2026 · Tier A
  14. [14]Rapid7 Security Services Reviews & Provider DetailsG2 · undated page, accessed November 10, 2026 · Tier C

ServiceNow full record

  1. [1]servicenow.comServiceNow · servicenow.com · undated page, accessed November 5, 2026 · Tier A
  2. [2]Vulnerability Response – Threat Intelligence - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  3. [3]Security Incident Response Pricing - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  4. [4]Third-Party Risk Management – ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  5. [5]Identity and Access Security | Risk Management - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  6. [6]Super Intelligence Control Tower - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  7. [7]IT Asset Management - ITAM - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  8. [8]Resource Management - ServiceNowServiceNow · undated page, accessed November 10, 2026 · Tier A
  9. [9]ServiceNow IT Service Management Reviews 2026G2 · undated page, accessed November 10, 2026 · Tier C

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