JumpCloud CISO: Roland Palmer

What the company sells

JumpCloud sells a cloud-based directory service that connects user identities to the systems, applications, and networks that need to be accessed.

JumpCloud says its platform unifies identity, device, and access management across every human, machine, and agent in an organization. JumpCloud says 250,000+ organizations choose JumpCloud as the unified identity platform built for every identity: human, machine, and agent. Pricing packages run from startup to enterprise, and a higher package adds Zero Trust, AI and SaaS management, and premium support.

JumpCloud Unified Endpoint Management manages macOS, Windows, Linux, iOS, iPadOS and Android devices. The service brings security, identity, authentication, and remote access and control into a single console. Admins can define and apply similar policies across different operating systems from a central location. Patching and version control use patch scheduling and automation for Windows, macOS, and Linux (Ubuntu), as well as Chrome browsers. MFA can be enforced on devices with push notifications, TOTP tokens, hardware authenticators, or biometrics. Reports can demonstrate compliance with common standards such as SOC 2, HIPAA, and NIST for all devices.

JumpCloud's Apple MDM ensures Apple devices and their users remain secure, with the right permissions and settings, no matter where they operate. Management is offered for company-owned Macs, and company-owned and BYOD iPhones and iPads. JumpCloud integrates directly with an Apple Business Manager or Apple School Manager account. Zero-Touch Enrollment automates onboarding processes like device configurations and automatic software installation. Policies can protect device data with FileVault encryption, protect USB storage, implement firewalls, and secure browsers. JumpCloud Go is a hardware-protected, phishing-resistant passwordless login method.

Windows devices can be enrolled with single-click automated enrollment workflows that save time and eliminate tedious manual processes. Windows device management covers securing, monitoring, and controlling a fleet of Windows devices throughout their entire lifecycle. Policies and configurations are applied and enforced based on the signed-in user's identity, not just the device itself.

JumpCloud's Cloud LDAP servers are self-supported and maintained. The offering is OpenLDAP RFC 2307-compliant and encrypted by LDAPS and Start TLS, and multi-factor authentication can be required upon entry to LDAP resources. Users connect to their on-premises resources from anywhere with no hardware requirements. Group-based access controls streamline LDAP management, whether from the JumpCloud Admin Portal, via the command line, or through RESTful APIs. JumpCloud provides authentication mechanisms, including MFA, for any application or service that can defer authentication via LDAP.

JumpCloud is open by design: SCIM, OIDC, SAML, and exportable policy-as-code are part of the platform. Customers running Google Workspace or Microsoft 365 can integrate what they have. Organizations can standardize for SOC 2, HIPAA, GDPR, and the upcoming EU AI Act with built-in controls and audit-ready reporting.

JumpCloud offers pricing for higher education, K-12 school systems and other educational institutions, special pricing for nonprofits, and exclusive pricing for MSPs and channel partners that join its partner program. JumpCloud also offers professional services to plan, implement, and maintain a JumpCloud instance. JumpCloud has built a global network of edge nodes that operate autonomously from its central infrastructure. If central infrastructure has an outage, customer systems can continue authenticating against these edge servers via LDAP.^{[1][2][7][8][9][10][12][13]}

Categories

• Workforce IAM and SSO (primary category)
• Endpoint management and application control
• Compare JumpCloud with companies in the same categoryside by side

Headquarters

Denver, United States^[3]

Founded

2012^[3]

Ownership

Not established from our sources

CISO on record

Roland Palmer, Chief Information Security Officer (CISO) and Vice President of Security (appointment announced in the week of March 2, 2026)

Website

jumpcloud.com

Products and services

Product names as the company writes them; what each does, in our words, from the company's own product pages. Never how well it does it.

• Unified Endpoint Management

  Unified Endpoint Management manages desktop and mobile devices from one console.

  JumpCloud Unified Endpoint Management manages macOS, Windows, Linux, iOS/iPadOS and Android devices. It integrates security, identity, authentication, and remote access and control into a single console. Admins can define and apply similar policies across different OS platforms from a central location.

• Cloud LDAP^[4][13]

  Cloud LDAP servers are self-supported and maintained by JumpCloud.

  JumpCloud's Cloud LDAP servers are self-supported and maintained. The offering is OpenLDAP RFC 2307-compliant and encrypted by LDAPS and Start TLS. Multi-factor authentication can be required upon entry to LDAP resources.

• Apple MDM^[11]

  JumpCloud's Apple MDM keeps Apple devices and their users secure.

  JumpCloud's Apple MDM ensures Apple devices and their users remain secure, with the right permissions and settings, no matter where they operate. JumpCloud integrates directly with an Apple Business Manager or Apple School Manager account.

Competitors and alternatives

The other companies on our record filed under the same categories, category by category: first those that lead with that category and share more of JumpCloud's categories, then alphabetical. A list from the record, never a ranking.

• On workforce iam and sso, JumpCloud competes with Amazon Web Services, HID, Okta, RSA Security, SecurEnvoy, IBM, Microsoft, Atos, Auth0, CyberTrust Consulting and 14 more.

• On endpoint management and application control, JumpCloud competes with Automox, HCLSoftware, Ivanti, Jamf, Tanium, ThreatLocker, IBM, Microsoft, Absolute Security, Bay and 2 more.

What review platforms show

The headline rating and review count each platform showed in public search results on the day we looked, with the link. We do not read or reproduce the reviews, and a rating is the platform's, not ours.

• G2 · 4.5 out of 5 · 4,124 reviews^[6]seen November 3, 2026

Recent news

Dated company events from the last twelve months, each in one sentence of ours with its source. Newest first.

• October 28, 2026

  JumpCloud announced new features that build security compliance into daily IT work across users, devices, and AI agents. JumpCloud^[17]

• September 10, 2026

  JumpCloud extended its Agentic IAM offering with new controls aimed at autonomous AI agents. SiliconANGLE^[5]

• June 22, 2026

  JumpCloud appointed Tracy Knox to its board of directors, where she will chair the Audit Committee. JumpCloud^[14]

• March 2, 2026

  JumpCloud appointed Roland Palmer as Chief Information Security Officer and Vice President of Security. JumpCloud^[16]

• January 8, 2026

  JumpCloud announced it has acquired MacSolution, described as the largest managed service provider of JumpCloud in the Americas. JumpCloud^[15]

References

Every fact above cites one of these by number. Tier A is the company itself, a regulator or a filing; tier B is trade or business press.

1. [1]jumpcloud.comJumpCloud · jumpcloud.com · undated page, accessed September 27, 2026 · Tier A: the company, a regulator or a filing
2. [2]PressJumpCloud · jumpcloud.com · undated page, accessed September 27, 2026 · Tier A: the company, a regulator or a filing
3. [3]H.I.G. Growth Partners Invests in JumpCloud $100M Series E FinancingJumpCloud via Business Wire · businesswire.com · published January 12, 2021 · Tier A: the company, a regulator or a filing
4. [4]JumpCloud: Unified Platform for Identity, Access, & DevicesJumpCloud · undated page, accessed October 25, 2026 · Tier A: the company, a regulator or a filing
5. [5]JumpCloud extends Agentic IAM with new controls for autonomous AI agentsSiliconANGLE · published September 10, 2026 · Tier B: trade or business press
6. [6]JumpCloud Reviews 2026: Details, Pricing, & Features - G2G2 · undated page, accessed October 25, 2026 · Tier C
7. [7]JumpCloud TrustJumpCloud · undated page, accessed November 3, 2026 · Tier A: the company, a regulator or a filing
8. [8]Why Organizations Choose JumpCloud’s Unified PlatformJumpCloud · undated page, accessed November 3, 2026 · Tier A: the company, a regulator or a filing
9. [9]Pricing - JumpCloudJumpCloud · undated page, accessed November 3, 2026 · Tier A: the company, a regulator or a filing
10. [10]Unified Endpoint Management Solution - JumpCloudJumpCloud · undated page, accessed November 3, 2026 · Tier A: the company, a regulator or a filing
11. [11]Apple MDM - JumpCloudJumpCloud · undated page, accessed November 3, 2026 · Tier A: the company, a regulator or a filing
12. [12]Windows Management - JumpCloudJumpCloud · undated page, accessed November 3, 2026 · Tier A: the company, a regulator or a filing
13. [13]Cloud LDAP - All of The Benefits, None of the Hassle - JumpCloudJumpCloud · undated page, accessed November 3, 2026 · Tier A: the company, a regulator or a filing
14. [14]JumpCloud Appoints Seasoned Financial Leader Tracy Knox to Board of DirectorsJumpCloud · published June 22, 2026 · Tier A: the company, a regulator or a filing
15. [15]JumpCloud Acquires MacSolution to Shape New Enterprise Future in BrazilJumpCloud · published January 8, 2026 · Tier A: the company, a regulator or a filing
16. [16]JumpCloud Names Roland Palmer as CISO to Lead Global Security StrategyJumpCloud · published March 2, 2026 · Tier A: the company, a regulator or a filing
17. [17]JumpCloud Makes Continuous Compliance Easier in the Agentic EraJumpCloud · published October 28, 2026 · Tier A: the company, a regulator or a filing

Last verified November 9, 2026. Our code found the quoted passage behind each fact on its source page when the fact was recorded, and re-checks every record against its sources each month.

Recorded September 27, 2026, expanded November 3, 2026 from the references above.

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